Privacy Policy — Suvarnaera

Effective Date: October 15, 2025

Welcome — Suvarnaera (hereinafter referred to as “we”, “us”, or “Suvarnaera”) is committed to providing you with a reliable and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information.

Contact

You can contact us at: contact.suvarnaera@gmail.com

(Kindly note: If you have a physical business address or GST/PAN number, it can be added in the appropriate sections.)

1) Information We Collect

• Personal Data: Name, email address, phone number, shipping/billing address.
• Payment Information: Payment details are handled securely by our payment processors (e.g., Razorpay); we do not store card/UPI details directly.
• Technical Information: Browser type, IP address, device information, and session data collected via cookies.
• Transaction Information: Order details, product purchased, price, and order status.

2) How We Use Your Information

• To process and fulfill your orders.
• To complete payment and billing transactions.
• For customer service (responding, following up, and resolving issues).
• To improve website performance and user experience.
• For legal compliance and auditing purposes.

3) Cookies and Tracking Technology

We use cookies and similar technologies to enhance site performance. You can disable cookies in your browser settings, but some features may be affected.

4) Sharing Information with Third Parties

We may use third-party service providers for certain services (e.g., payment gateways, shipping partners, mailing services, and analytics tools). These providers receive only the information necessary to perform their service.

Example: For payment processing, we may use services like Razorpay — your card/UPI details are handled securely by Razorpay.

5) Data Security

We implement policies and measures to protect your information — including encryption (HTTPS), secure servers, and access control. However, complete security over the internet cannot be guaranteed.

6) Data Retention

We retain information only as long as necessary to provide our services or comply with legal/business obligations. Once no longer needed, we securely delete or anonymize the information.

7) Children’s Privacy

This website is not intended for children under 18 years. If knowingly any personal information of a child is collected, we will promptly delete it.

8) Your Rights

You have the right to view, correct, request deletion, or object to the processing of your personal data. Contact us at contact.suvarnaera@gmail.com for such requests. Verification may be required to process requests.

9) International Transfers

If your information is transferred internationally, it may be subject to local laws. We ensure that such transfers follow strict data protection standards.

10) Related Policies and Links

• Terms & Conditions
• Refund & Return Policy
• Shipping Policy

(Ensure these pages are also accessible on your website.)

11) Changes to This Policy

We may update our Privacy Policy periodically. Significant changes will be highlighted with the effective date. Users will be informed as required by applicable laws.

Note: This document is for general guidance. For legal compliance or specific business needs (like GDPR, CCPA, or other regulations), consult a legal professional.

Sensitive information such as PAN or GST numbers are not included here. They are only used for KYC purposes with payment processors and are kept secure.